Shipping policy

Shipping Policy

At Penrose, we believe a great shopping experience doesn't end at checkout. Every order is carefully packed and shipped with the same attention to detail that goes into the products we curate.

If you have any questions about your order, our Concierge team is always here to help at concierge@penrosehaus.com.

Order Processing

Orders are processed within 1–2 business days.

Orders are processed Monday through Friday, excluding weekends and holidays.

Once your order has been shipped, you'll receive a confirmation email with tracking information.

Please note that processing times are separate from shipping transit times.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and selected shipping method.

Enjoy free standard shipping on U.S. orders of $75 or more.

Domestic Shipping

We currently ship throughout the United States.

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery dates are provided during checkout and are not guaranteed.

International Shipping

We proudly ship internationally.

International shipping rates and delivery times are calculated at checkout based on your destination.

Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are the responsibility of the customer and are not included in your order total.

Order Tracking

As soon as your order ships, we'll send a shipping confirmation email with your tracking information so you can follow your package every step of the way.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

If you notice an error, contact us as soon as possible at concierge@penrosehaus.com.

While we'll do our best to update your order before it ships, we cannot guarantee changes once an order has been processed.

Penrose is not responsible for orders shipped to an incorrectly entered address.

Lost, Delayed, or Stolen Packages

Once your order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your package is delayed, marked as delivered but cannot be located, or appears to be lost, we recommend contacting the shipping carrier first.

If you still need assistance, please reach out to our Concierge team at concierge@penrosehaus.com. We'll do our best to help you resolve the issue.

Pre-Orders

If your order includes a pre-order item, the estimated shipping date will be listed on the product page.

If your order contains both in-stock and pre-order items, your order may ship together once all items are available unless otherwise noted.

Questions?

If you have any questions about shipping or your order, we're always happy to help.

Concierge Team
concierge@penrosehaus.com